21+ • Responsible Gaming

Play Responsibly on myam99

Gaming should be fun. Read here about setting your own limits, taking regular breaks, and how to get help when you need it.

RESPONSIBLE GAMING

Staying in Control of Your Gaming

myam99 is committed to providing its service with care and responsibility, and will always encourage players to game in a healthy way. Online gaming is meant for entertainment and enjoyment — it should not be seen as a way to earn income. Respecting your financial limits and keeping yourself in check while you play is what keeps gaming fun.

myam99 understands that gaming problems can develop, which is why players are given tools and guidance to protect themselves. This page explains how to use these tools, how to recognise warning signs, and where to get help.

Everyone who plays on myam99 is protected by SSL encryption, and gaming data is stored securely. You can check your gaming history in your account at any time.

21+

Age 21 and above only

AGE RESTRICTION

Players aged 21 and above only

myam99 has a strict rule that all players must be 21 years of age or older. No one below this age may gamble. To prevent underage access, myam99 verifies date of birth during account registration.

If you suspect that a family member or friend is gambling on the platform underage, you can report it to our support team immediately. Protecting children and young people is our top priority.

21+ Verification Date of Birth Confirmation Child Protection
Protection Tools

6 Protection Tools from myam99

These tools are designed so you can manage your own gaming habits yourself.

Deposit Limit

You can set a maximum amount you are allowed to deposit daily, weekly, or monthly. It is an effective way to make sure you never go over your budget.

Session Time Limit

You can set how long you want to play each day. Once that time is up, you will not be able to continue and a reminder to take a break will appear.

Temporary Time-Out

You can pause your gaming for a few days or weeks. You will only be able to return once the time-out period has ended.

Self-Exclusion

If you want to take a longer break from gambling, you can choose self-exclusion. Playing is blocked during that period, which keeps things problem-free.

View Gaming History

Players can check their own gaming history — deposit/withdrawal records and betting records — from their account at any time, so they can keep track of themselves.

24/7 Support Team

If you have questions about a gambling problem or personal limits, you can reach us in Burmese 24/7 through Live Chat.

Warning Signs

Signs of a Gambling Problem

If you notice one or more of the following signs, you should consider whether a gambling problem may be developing.

Financial Signs

Gambling without knowing how much you can afford to lose, borrowing money to play, spending family funds without telling anyone, and continuing to play to chase losses are all early warning signs of a problem.

Behavioural Signs

Being unable to stop thinking about gambling, hiding your playing time from family, and finding that gambling is affecting your work, studies, or family responsibilities are signs to watch out for.

Emotional Signs

Feeling angry when gambling goes badly, chasing losses with the urge to "win it back", and experiencing restlessness or withdrawal when not gambling are signs that it is time to seek help.

Steps

How to Use Protection Tools

Follow these steps to set up protection tools on your myam99 account.

Log in via myam99 Login

Log in with your username and password from the myam99 Login page.

Open Account Settings

Click the profile icon in the top-left corner and go to "Settings".

Select the "Responsible Gaming" Section

From Settings, choose the "Responsible Gaming" section.

Adjust Your Limits

Choose and set deposit limits, session time limits, time-out, or self-exclusion as needed.

Confirm and Save

Once you confirm your settings, they take effect immediately. Increasing or removing a limit has a 24-hour cooling-off period.

SELF-EXCLUSION

About Self-Exclusion

Self-exclusion is a process where a player voluntarily requests to stop gambling for an extended period. During this time you will not be able to play, and myam99 will also decline any requests to resume playing.

Players who choose self-exclusion can only return after the period has ended, and must contact the support team to request access again. This prevents an easy return and makes the protection stronger.

To request self-exclusion, contact myam99's Live Chat team or send an email to [email protected]. The support team is available to help 24 hours a day.

DEPOSIT LIMITS

Deposit Limit Process

Daily Limit

You can set a maximum amount you are allowed to deposit in a single day. You can adjust it from 3,000 Ks up to any amount you choose.

Weekly Limit

Setting a maximum deposit amount for the week in advance lets you manage your budget effectively.

Monthly Limit

Setting a monthly limit to control your playing budget for the whole month is the best long-term protection approach.

Increasing a limit does not take effect immediately — it will only apply after a 24-hour cooling-off period. Lowering a limit takes effect right away.

Help

How to Get Help with a Gambling Problem

If you feel that a gambling problem is developing, you do not have to handle it alone — myam99's support team is here 24/7.

Live Chat (24/7)

You can reach myam99's Live Chat in Burmese at any time. The team can help you adjust gambling control tools, request self-exclusion, and review your playing history.

Contact by Email

Contact email: [email protected] — write the details of your issue and send it through, and the support team will get back to you.

If you feel that gambling is affecting your life, seek advice from a doctor or professional — it is a sign of strength and courage.

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Frequently Asked Questions

Responsible Gambling at myam99 — Your Questions Answered

Lowering a limit takes effect immediately, while increasing one will only be processed after a 24-hour cooling-off period. This rule is designed to protect players from making hasty decisions.

Once the self-exclusion period is fully complete, you can contact myam99's Live Chat team to request reactivation. Reactivation before the period ends is not possible — player protection comes first.

Players can choose their own time-out period. The standard options are 24 hours, 48 hours, 7 days, or 30 days. If you need a longer break, you should choose self-exclusion instead.

You can contact myam99's Live Chat (24/7 in Myanmar language) or email [email protected]. We can help adjust your gaming tools, and if the problem runs deeper, we will recommend speaking with a professional.

Self-exclusion can only be requested by the account holder. If you believe a family member has a problem, you can contact [email protected] with the details. myam99 will assist in whatever way is possible.

You can report it to [email protected] with the account details. myam99 will immediately suspend the account and investigate.
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